WhatsApp automation
for your company.
An implementation that leaves your WhatsApp support running on its own for everything repetitive, and passes your team only what needs human judgement.
What we automate on WhatsApp
Five fronts that normally eat into your team's time.
Automatic replies
Frequent questions, opening hours, location and order status, answered instantly at any time of day, in your company's tone of voice.
Lead capture
Every new conversation is recorded with the details you need and goes straight into your CRM or your spreadsheet, with nothing to copy out by hand.
Orders
Customers ask about, confirm and follow up an order in the same chat, and your internal system stays up to date.
Appointments and booking
Book, confirm and reschedule appointments from the conversation, with automatic reminders before the date.
Routing to your team
When a person is needed, the message reaches the right part of your team along with the conversation history, instead of sitting in a shared inbox.
Who it is for
- Companies receiving more WhatsApp messages than their team can answer.
- Operations where the order, the quote or the appointment is agreed in chat.
- Teams sharing one phone or one WhatsApp inbox today.
What the implementation includes
- Setting up the WhatsApp Business account and the official API.
- Building the conversation flows in n8n.
- Integration with the systems your operation already uses.
- Routing and hand-off of conversations to your team.
- Documentation of the flows and support through going live.
On the official platform
We work on Meta's WhatsApp Business Platform, the official route for a company to automate its customer support, and we orchestrate the logic in n8n. That means a properly configured business account, messages sent through the official API, and the ability to connect WhatsApp to the systems you already use.
- A WhatsApp Business account configured in your company's name.
- Integration with your CRM, your order system, your calendar or your spreadsheet.
- Flows built in n8n, so the logic is documented and can be adjusted.
- Hand-off to someone on your team when the conversation needs it.
If you do not have a WhatsApp Business account yet, we set one up as part of the implementation.
How we work
- 01
First call
We look at how you handle WhatsApp today and what is worth automating first.
- 02
Proposal and scope
You get the scope in writing, with the detail of each flow and the quote.
- 03
Implementation
We configure the account, build the flows in n8n and connect them to your systems.
- 04
Going live
We go to production with support and tune the flows against your customers' real messages.
Investment
Each implementation is quoted on the flows you need and the systems it has to integrate with. We do not publish a price list for Colombia yet.
Custom quote